Land Drainage To minimise nuisance effects from water services. The land drainage network is managed to give a good quality service. | The number of complaints received about the performance of the Land Drainage system, expressed per 1000 rated properties. | 8.19
| Less than 10 | Less than 10 | Less than 10
| Less than 10 |
Land Drainage The land drainage network is provided at a reasonable cost. | Total average operating cost per serviced property for Land Drainage. | $122.48 | ≤$150 | ≤$160 | ≤$170 | ≤$180 |
Stormwater To minimise adverse effects of water services on the environment. The stormwater network is managed in accordance with resource consents conditions. | Compliance with resource consents for discharge from the stormwater system measured by the number of:
a) abatement notices; b) infringement notices c) enforcement orders; and d) convictions received from Environment Canterbury. (Mandatory Performance Measure) | a) Achieved (Nil) b) Achieved (Nil) c) Achieved (Nil) d) Achieved (Nil)
| a) Nil b) Nil c) Nil d) Nil
| a) Nil b) Nil c) Nil d) Nil
| a) Nil b) Nil c) Nil d) Nil
| a) Nil b) Nil c) Nil d) Nil
|
Stormwater To minimise nuisance effects from water services. The stormwater network is managed to give a good quality service. | The number of complaints received about the performance of the stormwater system, expressed per 1000 rated properties. (Mandatory Performance Measure) | 10.13 | Less than 20 | Less than 20 | Less than 20 | Less than 20 |
Stormwater Flooding events are attended promptly by contractors and/or staff. | The median response time to attend a flooding event measured from the time that personnel receives notification to the time that service personnel reach the site.
(Mandatory Performance Measure) | Achieved (Nil) | Less than 1 hour for urgent flooding events. | Less than 1 hour for urgent flooding events. | Less than 1 hour for urgent flooding events. | Less than 1 hour for urgent flooding events. |
Stormwater The stormwater system is maintained adequately and minimises flooding. | The number of flooding events that occur as a result of overflow from the stormwater system that enters a habitable floor.
(Mandatory Performance Measure) | Achieved (Nil) | Nil in less than 50 year storm events. | Nil in less than 50 year storm events. | Nil in less than 50 year storm events. | Nil in less than 50 year storm events. |
Stormwater The stormwater system is maintained adequately and minimises flooding. | For each flooding event, the number of habitable floors affected, expressed per 1,000 properties connected to the stormwater system.
(Mandatory Performance Measure) | Achieved (Nil) | Nil per 1,000 connected properties in less than 50 year storm events | Nil per 1,000 connected properties in less than 50 year storm events | Nil per 1,000 connected properties in less than 50 year storm events | Nil per 1,000 connected properties in less than 50 year storm events |
Stormwater The stormwater network is provided at a reasonable cost. | Total average rate per serviced property for Stormwater. | $63.20 | ≤$100 | ≤$105 | ≤$110 | ≤$115 |
Wastewater To minimise nuisance effects from water services. The wastewater network is managed in accordance with resource consent conditions. | Compliance with resource consents for discharge from the wastewater system measured by the number of:
a) abatement notices; b) infringement notices c) enforcement orders; and d) convictions. received from Environment Canterbury. (Mandatory Performance Measure) | a) Achieved (Nil) b) Achieved (Nil) c) Achieved (Nil) d) Achieved (Nil) | a) Nil b) Nil c) Nil d) Nil
| a) Nil b) Nil c) Nil d) Nil
| a) Nil b) Nil c) Nil d) Nil | a) Nil b) Nil c) Nil d) Nil
|
Wastewater The wastewater network is managed to give a good quality service. | The total number of complaints received about sewage odour, blockages and system faults, expressed per 1000 rated properties.
(Mandatory Performance Measure) | 2.18 | Less than 8 | Less than 8 | Less than 8 | Less than 8 |
Wastewater To address problems with water services in a timely manner and prioritised according to risk and need. Wastewater system faults or problems are attended to promptly by contractors and/or staff. | Where personnel attend wastewater overflows resulting from a blockage or other fault in the wastewater system. The median response time measures the: a) attendance time: from the time that the personnel receives notification to the time that service personnel reach the site; b) resolution time: from the time that the personnel receives notification to the time that service personnel confirm resolution of the blockage or other fault. (Mandatory Performance Measure) | a) 50 minutes
b) 21 hours 51 minutes | a) Less than 1 hour
b) Less than 24 hours | a) Less than 1 hour
b) Less than 24 hours | a) Less than 1 hour
b) Less than 24 hours | a) Less than 1 hour
b) Less than 24 hours |
Wastewater To provide service capacity to accommodate growing communities, where this growth is sustainable | The proportion of residential properties serviced by wastewater services within the district expressed as a percentage of total residential properties.
| 62% | ≥60% | ≥60% | ≥60% | ≥60% |
Wastewater To provide the community with water services to a standard that protects their health and property | The number of wet and dry weather wastewater overflows from the wastewater system, expressed per 1000 rated properties.
(Mandatory Performance Measure) | 0.4 | Less than 1.4 overflow/1000 rated properties | Less than 1.4 overflow/1000 rated properties | Less than 1.4 overflow/1000 rated properties | Less than 1.4 overflow/1000 rated properties |
Wastewater Wastewater services are provided at a reasonable cost. | Total average rate per serviced property for wastewater | New measure | ≤$550 | ≤$550 | ≤$555 | ≤$560 |
Water Supply The water supply network is managed in accordance with resource consent conditions. | Compliance with resource consents for surface water takes for water supplies measured by the number of:
a) abatement notices; b) infringement notices c) enforcement orders; and d) convictions. received from Environment Canterbury. (Mandatory Performance Measure) | a) Achieved (Nil) b) Achieved (Nil) c) Achieved (Nil) d) Achieved (Nil)
| a) Nil b) Nil c) Nil d) Nil | a) Nil
b) Nil c) Nil d) Nil | a) Nil
b) Nil c) Nil d) Nil | a) Nil
b) Nil c) Nil d) Nil |
Water Supply The water supply network is managed to give a good quality service. | The total number of complaints received about drinking water clarity, continuity of supply, odour, taste, pressure and flow, expressed per 1000 rated properties.
(Mandatory Performance Measure) | 16.96 | Less than 20 | Less than 20 | Less than 20 | Less than 20 |
Water Supply Water system faults or problems are attended to promptly by contractors and/or staff. | Where personnel attend a non-urgent call-out in response to a fault or unplanned interruption in the reticulation system. The median response times measures the:
a) attendance time: from the time that personnel receive notification to the time that service personnel reach the site; b) resolution time: from the time that personnel receive notification to the time that service personnel confirm resolution of the fault or interruption. (Mandatory Performance Measure) | a) 1 hour 26 minutes
b) 3 hours 30 minutes | a) Less than 24 hours
b) Less than 120 hours | a) Less than 24 hours
b) Less than 120 hours | a) Less than 24 hours
b) Less than 120 hours | a) Less than 24 hours
b) Less than 120 hours |
Water Supply Water system faults or problems are attended to promptly by contractors and/or staff. | Where personnel attend an urgent call-out in response to a fault or unplanned interruption in the reticulation system. The median response times measures the:
a) attendance time: from the time that personnel receive notification to the time that service personnel reach the site; b) resolution time: from the time that personnel receive notification to the time that service personnel confirm resolution of the fault or interruption. (Mandatory Performance Measure) | a) 46 minutes
b) 2 hours 2 minutes | a) Less than 4 hours
b) Less than 48 hours | a) Less than 4 hours
b) Less than 48 hours | a) Less than 4 hours
b) Less than 48 hours | a) Less than 4 hours
b) Less than 48 hours |
Water Supply The water supply network is provided to growing communities, where this growth is sustainable. | The proportion of residential properties serviced by water supplies within the district expressed as a percentage of total residential properties. | 78% | ≥80% | ≥80% | ≥80% | ≥80% |
Water Supply The water supply network is managed to minimise the leakage or loss from the system. | The percentage of real water loss from the water reticulation system in urban schemes.
(Mandatory Performance Measure) | 17.1% | 20% | 20% | 19% | 18% |
Water Supply There is enough water supplied to meet customer needs. | The average consumption of drinking water per day per resident.
(Mandatory Performance Measure) | 0.498m3 | Less than 0.5m3 per person per day within urban schemes | Less than 0.49m3 per person per day within urban schemes | Less than 0.48m3 per person per day within urban schemes | Less than 0.47m3 per person per day within urban schemes |
Water Supply Water is safe to drink and complies with the Drinking Water Standards of New Zealand. | The extent to which the drinking water supplies comply with the drinking water standards for bacteria compliance.
(Mandatory Performance Measure) | 99.96% | ≥99.9% of monitoring samples comply, at both the treatment plant and within the reticulation, across the district | ≥99.9% of monitoring samples comply, at both the treatment plant and within the reticulation, across the district | ≥99.9% of monitoring samples comply, at both the treatment plant and within the reticulation, across the district | ≥99.9% of monitoring samples comply, at both the treatment plant and within the reticulation, across the district |
Water Supply Water is safe to drink and complies with the Drinking Water Standards of New Zealand. | The extent to which the drinking water supplies comply with the drinking water standards for protozoal compliance.
(Mandatory Performance Measure) | 72.92% | ≥80% of the treatment plant sites (include bores where secure) are compliant across the district | ≥85% of the treatment plant sites (include bores where secure) are compliant across the district | ≥85% of the treatment plant sites (include bores where secure) are compliant across the district | ≥90% of the treatment plant sites (include bores where secure) are compliant across the district |
Water Supply The water supply is provided at a reasonable cost. | Total cost to provide 200m3 of water to a 'on demand' serviced property. | (New measure) Last year $354 | ≤$400 | ≤$440 | ≤$484 | ≤$532 |
Water Races The water race network is managed to give a good quality service. | The total number of complaints received about continuity of supply, expressed per 1000 rated properties. | 14.77 | Less than 50 | Less than 50 | Less than 50 | Less than 50 |
Water Races Water race system faults or problems are attended to promptly by contractors and/or staff. | Where personnel attends an urgent blockage or other fault in the water race system. The median response times measures the: a) Attendance time: from the time that personnel receives notification to the time that service personnel reach the site; b) Resolution time: the time that personnel receives notification to the time that service personnel confirm the resolution of the blockage or other fault. | a) 33 minutes
b) 2 hours 43 minutes | a) Less than 4 hours
b) Less than 48 hours | a) Less than 4 hours
b) Less than 48 hours | a) Less than 4 hours
b) Less than 48 hours | a) Less than 4 hours
b) Less than 48 hours |
Water Races The water race network is provided at a reasonable cost. | Total average operating cost per serviced property for water races. | $96.87 | ≤$200 | ≤$200 | ≤$200 | ≤$200 |
Water Races The water race network is managed in accordance with resource consent conditions. | Compliance with resource consents for surface water takes for water supplies measured by the number of: a) abatement notices; b) infringement notices c) enforcement orders; and d) convictions. received from Environment Canterbury.
| a) Achieved (Nil) b) Achieved (Nil) c) Achieved (Nil) d) Achieved (Nil)
| a) Nil b) Nil c) Nil d) Nil | a) Nil b) Nil c) Nil d) Nil
| a) Nil b) Nil c) Nil d) Nil
| a) Nil b) Nil c) Nil d) Nil
|
